Help & Support

Have a question or a problem? Write to us. We usually reply within a few working days. Below you will find answers to common questions.

Does GadAAC work without an account and offline?

Basic communication is free and does not require an account. The web app needs an internet connection. On mobile, previously downloaded pictures and saved data can be viewed offline after using the app online. Offline mode does not support saving or editing. A free account adds settings sync across devices and custom tiles.

How much does GadAAC cost?

GadAAC is free, with no subscriptions or in-app purchases. Basic communication works without an account. A free account also gives you settings sync, custom tiles, AI mode, Photo AAC, Song AAC, day plans with weekly templates, and First/Then sequences — all at no cost.

How do I add a custom tile with a photo?

Once signed in, you can create a custom tile and add a photo from your photo library. Photos are uploaded exclusively to your account and are not shared publicly.

How do I delete my account and my data?

In the app, open the menu → Settings → Account → Delete account and confirm. Deletion is permanent and erases your account and all its data: custom tiles, photos, day plans, templates, First/Then sequences, saved songs, and synced settings. If you run into trouble, contact us using the email address above. Details about data processing are in the Privacy Policy.

How do I exercise my data rights (GDPR)?

You can delete your account and its data in the app. For questions about access, correction, a copy or portability, restriction, objection, withdrawing consent, or complaints to the supervisory authority, contact us using the email address above. The Privacy Policy describes your rights and how to exercise them.

Didn’t find an answer?

Write to the email address above — we are happy to help. See also the Terms of Service.