Help & Support
Have a question or a problem? Write to us at kontakt@gadaac.com — we usually reply within a few business days. Below you will find answers to the most common questions.
Does GadAAC work without an account and offline?
Yes. Basic communication — the PECS symbol board, text-to-speech, search, themes, card sizes, the clock, stopwatch and timer, the mood check-in, and local sentence history — works free of charge and offline. A free account adds settings sync across devices and custom tiles.
How much does GadAAC cost?
GadAAC is free — no subscriptions and no in-app purchases. Basic communication works without an account. Creating a free account additionally gives you settings sync, custom tiles, and the advanced features: AI mode, Photo AAC, Song AAC, day plans with weekly templates, and First/Then sequences — all at no cost.
How do I add a custom tile with a photo?
Once signed in, you can create a custom tile and add a photo from your photo library. Photos are uploaded exclusively to your account and are not shared publicly.
How do I delete my account and my data?
You can delete your account directly in the app: open the menu → Settings → Account → Delete account and confirm. Deletion is permanent and erases your account along with all your data (custom tiles, photos, day plans, templates, First/Then sequences, saved songs, and synced settings). If you run into any trouble, write to kontakt@gadaac.com. Details about how we process data are in the Privacy Policy.
How do I exercise my data rights (GDPR)?
You can delete your account and all your data yourself in the app (Settings → Account → Delete account). To exercise your other rights (access, rectification, a copy or portability, restriction, objection, withdrawing consent) or to lodge a complaint with the supervisory authority, write to kontakt@gadaac.com. Details are in the Privacy Policy.
Didn’t find an answer?
Write to kontakt@gadaac.com — we are happy to help. See also the Terms of Service.